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Read the following
scenario:
You are an independent
consultant who has recently been hired by JC‟s Casino to help improve retention
issues concerning the dealers and housekeepers. Most of the dealers have been
leaving the casino to work at other casinos in the area, even though JC‟s
Casino pays better than their local competition. On several exit interviews,
many of the dealers have cited the pit boss, Joe, as being “toxic, overbearing,
evil, and incompetent.” Joe is the casino owner‟s step-son and the HR director,
Tom Sneed, is afraid to confront the owner.
Among the housekeeping
staff, there has been an above normal rate of absenteeism and high turnover of
rooms. Many of the managers who work in accounting, payroll, and other
departments
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have had to ask their
full-time employees to help cover for housekeeping by cleaning rooms
periodically. Because of this problem, the hotel has had to adjust their check
in times from 3 p.m. (the industry standard) to 6 p.m. Customers have arrived
earlier and the hotel has had to accommodate them by creating a room to hold
luggage. They have also had to hire staff to man the luggage room.
The director of
housekeeping, Andrew Keehn, has been working hard to add more staff but he
states “good help is hard to find.” The housekeeper‟s current hourly wage is
comparable to other casinos in the area but because of the staffing shortage,
the housekeepers have to clean more rooms per day than their counterparts. The
casino owner only knows that there are some issues with keeping the dealers and
that some customers were upset because they had to wait to check in. You have
been hired for a quick fix and your suggestions were needed yesterday.
Write a 1,400- to
1,700-word paper in which you identify each issue and make recommendations to
JC, the casino president, on how to improve overall retention. What the
scenario does not provide, you can create. Be sure to include the following in
your assessment:
Evaluate at least two
work motivation theories and how they can be applied in order to improve
employee recruitment and retention at JC‟s Casino.
Examine possible
occupational stressors that are negatively influencing recruitment and
retention. What improvements would you suggest to alleviate these stressors?
Examine the role of job
satisfaction and its influence on retention at the casino. Provide
recommendations for improving job satisfaction of the employees and how that
can play a part in successfully improving retention.
Discuss counterproductive
employee behavior occurring at the casino. What suggestions would you make to
reduce the counterproductive behavior and increase productive employee
behavior?
Include at least three
references.
Format your paper
consistent with APA guidelines
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